Warranty TH

Please read the following warranty statement to make sure you understand the limited warranty provisions for your product.

Limited Warranty

H A R D W A R E

D-Link warrants its hardware products to be free from defects in workmanship and materials, under normal use and service, for a specified period of time from the date of purchase from D-Link or its Authorised Resellers.

Consumer Products	Type	Device Warranty Period
USB Hub	All type DUB series	1 year
KVM	KVM series	1 year
Voice IP Products	DVG- series	1 year
IP Camera	All DCS-xxxxL & LH series ranges	2 years
Powerline	All type DHP series	3 years
Mobile	All type DWR, DWM series	3 years
ADSL/Modem	All type DSL series	Limited Lifetime*
Wireless Router	All type DIR series	Limited Lifetime*
Network Adapter/Cards	All type DWA series	Limited Lifetime*
Unmanaged Switch	DES-10xx & DGS-10xx series	Limited Lifetime*
Repeater/Extender	All type (DAP-1xxx/DRA without power adapter)	Limited Lifetime*
Access Point	DWL-1xxx/2xxx & DAP-1xxx/22xx	Limited Lifetime*
Network Cards	All type DFE, DGE, DXE series	Limited Lifetime*
MESH Router	All COVR-xxxx	Limited Lifetime*
Engle Pro Family	Rxx,Mxx, Exx	Limited Lifetime*
Smart Home	All type	1 Year
Other Ranges	(Not from above)	1 Year
Battery		6 months
Accessories		3 months

*Lifetime Warranty is offered as long as the original user owns the product, for lifecycle of a product and up to 1 year after it is discontinued.

	Commercial Products	Device Warranty Period (Purchase before 31st Dec 2024)	Device Warranty Period (Purchase after 31st Dec 2024)
Network Storage	DNS-4xx/7xx/11xx series	1 year	1 year
GPON	DPN-xxxx	1 year	1 year
Redundant Power Supply	DPS-xxx	1 year	1 year
PoE Adapter / extender	DPE-3xx	1 year	1 year
Chassis Switch	DES-6xxx/7xxx, DGS-6xxx/8xxx	2 years	2 years
IP Camera	DCS-5xxx/6xxx/7xxx series	2 years	2 years
CCTV	DCS-F series	2 years	2 years
POE Switch	All type DES-FxxxxP/DGS-FxxxxP	3 years	3 years
Access Point Outdoor	DAP, DLA series	3 years	3 years
Access Point Indoor	DLA, DWL-3xxx/6xxx/8xxx & DAP-26xx/3xxx/6xxx/8xxx series	Limited Lifetime*	5 Years
Smart Switch	DES-12xx/11xx, DGS-12xx/11xx, DGS-15xx & DXS-11xx/12xx	Limited Lifetime*	5 Years
Smart Switches (Surveillance Switch)	DSS-1xx / DSS-2xx	Limited Lifetime*	5 Years
Smart Switches (Multi-gigabit Switch)	DMS-11xx, DMS-12xx	Limited Lifetime*	5 Years
Industrial Switch	DIS-1xx / 2xx / 3xx / 7xx	Limited Lifetime*	5 Years
Data Center Switch	DXS, DQS series	Limited Lifetime*	5 Years
Nuclias Cloud WiFi 6	DBA series	Limited Lifetime*	5 Years
Cloud Switch	DBS series	Limited Lifetime*	5 Years
Nuclias Cloud Gateway	DBG-2xxx /DBG-X1xxx	Limited Lifetime*	5 Years
Nuclias Hub	DNH series	Limited Lifetime*	5 Years
Managed Switch	DES-3xxx, DGS-3xxx & DXS-xxxx	Limited Lifetime*	5 Years
Unified Wireless WiFi 6	DWL-X series	Limited Lifetime*	5 Years
Nuclias WiFi 6	DAP-X series	Limited Lifetime*	5 Years
Unified Router	DSR/DWS/DWC series	Limited Lifetime*	5 Years
Firewall	DFL series	Limited Lifetime*	5 Years
Switch Accessories	DEM/DMC/DGS-7xx	Limited Lifetime*	5 Years
Smart POE Switch	DGS-F11xx, DGS-F1210	Limited Lifetime*	5 Years
M2M	DWM-3xx series	Limited Lifetime*	5 Years
Industrial Switch	DIS-S3xx/DIS-F series	Limited Lifetime*	5 Years
Battery		6 months	6 months
Accessories		3 months	3 months
External Power Adapter		3 years	3 years

*Limited Lifetime is offered as long as the original user owns the product, for lifecycle of a product and up to 3 years after it is discontinued.

D-Link Lifetime Warranty product is discontinued click here

To qualify for this limited hardware warranty, the customer is required to do D-Link product online registration at http://register.dlink.com within thirty (30) days of purchase. Or Alternately *The warranty claims will base on end user proof of purchase date; or the valid device serial number date code added with 6 months’ grace period (if end user loss the proof of purchase receipt.) Take note, D-Link may reject the product claim if the purchase receipt is invalid.

The above product warranty is valid for purchases made before 31^st December 2024.

Effective from 1st January 2025, due to a change in D-Link's policy, products under a limited lifetime warranty purchased before 31st December 2024 will retain their current warranty coverage. For purchases made after 1st January 2025, the warranty will change to a limited warranty of 2 to 5 years, depending on the product line as referenced in the table above.

All Warranties are limited warranty and are subject to change without prior notice.

Above listed products warranty does not include the product that bundle with any ISP as ISP warranty should comply with ISP agreement.

DOA claim is a product confirm is hardware failure within 7 days from the Resellers invoice to end customer, a Proof of Purchase is required for any DOA claims. Normal RMA claim the replacement products may be repaired or reconditioned. Any out of warranty replaced or repaired product or part has a ninety (90) days warranty or the remainder of the initial warranty period, whichever is longer.

If you ship the product, you must assume the risk of damage or loss in transit and pay the shipping charge. The authorized dealer or customer must bear the cost of two way delivering the defective item to D-Link for repair and send back after repair.

If a product does not operate as warranted during the applicable warranty period, D-Link shall, at its option and expense, (1) repair the defective product or part, OR (2) provide to Customer an equivalent product or part to replace the defective item. All products that are replaced out will become the property of D-Link.

The warranty does not cover the product for damages due to improper installation, improper testing, improper operation, abuse, misuse, accident, neglect, alteration, corrosion, force majeure, power surge and any acts of god.

It is customer responsibility to secure and / or back up remove any programs, data or other material stored in the Product. Customer must also delete any confidential / personal information contained in the Product before handing over the Product for service or repair. D-Link shall not be responsible for any software, firmware, information, memory or customer data that are contained in, stored on, or integrated with any products returned to D-Link pursuant to any warranty claim.

The warranty does not cover any updates and patches necessary to fix problems that were not discover during normal testing or to fix problem peculiar to a customer’s site and situation.

Service charge may be levied to Customer by D-Link for any exceptions that are not covered under the Limited Warranty as described above.

This limited warranty is only valid in local country, and the Product is not eligible for any international warranty service.

D-Link Cable Product Warranty:

Type	Warranty Period
Individual cable and accessories	1 year

Warranty is valid if:

1. Installed by a certified structure cabling installer.

2. The products are new and have not been used before

3. All Patch Cord, Keystone Jack and Adaptors used to connect the application or links are original D-Link products or specifically approved by D-Link

4. The products have been used following the operation environment and working conditions they were designed for, and installed in accordance with D-Link guidelines

Warranty does not cover for:

1. Defects resulting from non-compliant or improper system design, installation, use or repair by non-approved installers;

2. Damages due to improper installation, abuse, misuse, accident, corrosion, force majeure, power surge and any acts of god;

3. Product failures induced by other products

4. Usage or operation not in accordance with published rating, specification or instruction, including but not limited to environment specification;

5. Mishandling during shipment of the product.

-- S O F T W A R E -­

D-Link warrants that the software programs licensed from it will perform in conformance to its published specifications for a period of ninety (90) days from the date of purchase (from D-Link or its Authorized Reseller). D-Link warrants the magnetic media containing software against failure during the warranty period. Neither software updates nor upgrades are provided under this warranty. D-Link's sole obligation shall be to replace any defective software products with products that substantially conform to D-Link's applicable published specifications. Customer shall assume the responsibility of selecting the appropriate applications program and associated reference materials that meet their requirements. D-Link does not warrant that its software products will work in combination with any other hardware nor software applications that are provided by third parties. D-Link does not warranty that the operation of the software products will be uninterrupted or error free, or that all defects in the software product will be corrected. For any third party products listed in the D-Link software product documentation or specifications as being compatible, D-Link will make reasonable efforts to provide compatibility, except where the non-compatibility is caused by "bug" or defect in the third party's product. CONTACT INFORMATION

For further clarifications on the warranty and for obtaining RMA number or warranty service, please contact us at the following:

D-Link International Service Center

2 International Business Park, #05-28 The Strategy Tower 2, Singapore 609930

Main Line: (65) 6501 4200 | Fax. [phone] | E-Mail : [email protected]