Warranty SG
Please read the following warranty statement to make sure you understand the limited warranty provisions for your product.
Limited Warranty
H A R D W A R E
D-Link warrants its hardware products to be free from defects in workmanship and materials, under normal use and service, for a specified period of time from the date of purchase from D-Link or its Authorised Resellers.
D-Link Branded Products
Network Storage
DNS-3xx series
1 year
USB Hub
All type
1 year
Print Servers
All type
1 year
KVM
KVM-1xx, KVM-2xx
1 year
Voice IP Products
DVG-Nxxxx
1 year
IP Camera
All DCS-xxxxL series ranges
3 years
Powerline
All type
3 years
Mobile
All type
3 years
Wire/Wireless Router
All type
3 years
Engle Pro Family
Rxx,Mxx, Exx
3 years
MESH Router
All COVR-xxxx
3 years
Unmanaged Switch
DES-10xx & DGS-10xx series
3 years
Repeater/Extender
All type (DAP-1xxx/DRA without power adapter)
3 years
Access Point
DWL-1xxx/2xxx & DAP-1xxx/2130
3 years
Network Cards
All type DFE, DGE, DXE series
3 years
Power Adapter
Same as Product
Other Ranges (Not from above)
1 Year
Battery
6 months
Accessories
3 months
DAP-1360
Access Point
DAP-1665
Access Point
DES-1005A
Unmanage Switch
DES-1008A
Unmanage Switch
DES-1016A
Unmanage Switch
DES-1016D
Unmanage Switch
DES-1024A
Unmanage Switch
DES-1024D
Unmanage Switch
DES-1024R+
Unmanage Switch
DES-1026G
Unmanage Switch
DFE-520TX
NIC Card
DGE-528T
NIC Card
DGS-1005A
Unmanage Switch
DGS-1008A
Unmanage Switch
DGS-1008P
Unmanage Switch
DGS-1016D
Unmanage Switch
DGS-1024D
Unmanage Switch
DIR-600L
Wireless Router
DIR-600M
Wireless Router
DIR-605L
Wireless Router
DIR-612
Wireless Router
DIR-636
Wireless Router
DIR-820L
Wireless Router
DIR-826L
Wireless Router
DIR-850L
Wireless Router
DIR-860L
Wireless Router
DIR-865L
Wireless Router
DIR-868L
Wireless Router
DIR-880L
Wireless Router
DWA-123
Wireless Adapter
DWA-125
Wireless Adapter
DWA-126
Wireless Card
DWA-127
Wireless Adapter
DWA-131
Wireless Adapter
DWA-132
Wireless Adapter
DWA-140
Wireless Adapter
DWA-160
Wireless Adapter
DWA-171
Wireless Adapter
DWA-182
Wireless Adapter
DWA-525
Wireless Card
DWA-547
Wireless Card
DWA-548
Wireless Card
DWA-566
Wireless Card
DWA-582
Wireless Card
IP Camera
DCS-5xxx/6xxx/7xxx series
1 year
1 year
Network Storage
DNS-4xx/7xx/11xx series
1 year
1 year
GPON
DPN-xxxx
1 year
1 year
Redundant Power Supply
DPS-xxx
1 year
1 year
PoE Adapter / extender
DPE-3xx
1 year
1 year
Chassis Switch
DES-6xxx/7xxx, DGS-6xxx/8xxx
2 years
2 years
CCTV
DCS-F series
2 years
2 years
Digital Video Recorder
DVR-F /DNR-F series
2 years
2 years
POE Switch
All type DES-FxxxxP/DGS-FxxxxP
3 years
3 years
M2M
DWM-3xx series
3 years
3 years
Access Point
DWL-3xxx/6xxx/8xxx & DAP-26xx/3xxx/6xxx/8xxx series
Limited Lifetime
5 Years
Smart Switch
DES-12xx/11xx, DGS-12xx/11xx, DGS-15xx & DXS-11xx/12xx
Limited Lifetime
5 Years
Smart Switches (Surveillance Switch)
DSS-1xx / DSS-2xx
Limited Lifetime
5 Years
Smart Switches (Multi-gigabit Switch)
DMS-11xx, DMS-12xx
Limited Lifetime
5 Years
Industrial Switch
DIS-1xx / 2xx / 3xx / 7xx /Fxx
Limited Lifetime
5 Years
Data Center Switch
DXS, DQS series
Limited Lifetime
5 Years
Nuclias Cloud WiFi 6
DBA series
Limited Lifetime
5 Years
Cloud Switch
DBS series
Limited Lifetime
5 Years
Nuclias Cloud Gateway
DBG-2xxx /DBG-X1xxx
Limited Lifetime
5 Years
Nuclias Hub
DNH series
Limited Lifetime
5 Years
Managed Switch
DES-3xxx,DGS-3xxx & DXS-xxxx
Limited Lifetime
5 Years
Unified Wireless WiFi 6
DWL-X series
Limited Lifetime
5 Years
Nuclias WiFi 6
DAP-X series
Limited Lifetime
5 Years
Unified Router
DSR/DWS/DWC series
Limited Lifetime
5 Years
Firewall
DFL series
Limited Lifetime
5 Years
Switch Accessories
DEM/DMC/DGS-7xx
Limited Lifetime
5 Years
Switch Accessories
DIS-S3xx/DIS-F series
Limited Lifetime
5 Years
Battery
6 months
6 months
Accessories
3 months
3 months
External Power Adapter
3years(Ext)
3years(Ext)
*Lifetime Warranty is offered as long as the original user owns the product, for lifecycle of a product and up to 3 years after it is discontinued.
To qualify for this limited hardware warranty, the customer is required to do D-Link product online registration at http://register.dlink.com within thirty (30) days of purchase. Or Alternately *The warranty claims will base on end user proof of purchase date; or the device serial number date code added with 6 months grace period (if end user loss the proof of purchase receipt).
The above product warranty is valid for purchases made before 31st December 2024.
Effective from 1st January 2025, due to a change in D-Link's policy, products under a limited lifetime warranty purchased before 31st December 2024 will retain their current warranty coverage. For purchases made after 1st January 2025, the warranty will change to a limited warranty of 2 to 5 years, depending on the product line as referenced in the table above.
All Warranties are limited warranty and are subject to change without prior notice.
Above listed products warranty does not include the product that bundle with any ISP as ISP warranty should comply with ISP agreement.
DOA claim is a product confirm is hardware failure within 7 days from the Resellers invoice to end customer, a Proof of Purchase is required for any DOA claims. Normal RMA claim the replacement products may be repaired or reconditioned. Any out of warranty replaced or repaired product or part has a ninety (90) days warranty or the remainder of the initial warranty period, whichever is longer.
If you ship the product, you must assume the risk of damage or loss in transit and pay the shipping charge. The authorized dealer or customer must bear the cost of two way delivering the defective item to D-Link for repair and send back after repair.
If a product does not operate as warranted during the applicable warranty period, D-Link shall, at its option and expense, (1) repair the defective product or part, OR (2) provide to Customer an equivalent product or part to replace the defective item. All products that are replaced out will become the property of D-Link.
The warranty does not cover the product for damages due to improper installation, improper testing, improper operation, abuse, misuse, accident, neglect, alteration, corrosion, force majeure, power surge and any acts of god.
It is customer responsibility to secure and / or back up remove any programs, data or other material stored in the Product. Customer must also delete any confidential / personal information contained in the Product before handing over the Product for service or repair. D-Link shall not be responsible for any software, firmware, information, memory or customer data that are contained in, stored on, or integrated with any products returned to D-Link pursuant to any warranty claim.
The warranty does not cover any updates and patches necessary to fix problems that were not discover during normal testing or to fix problem peculiar to a customer’s site and situation.
Service charge may be levied to Customer by D-Link for any exceptions that are not covered under the Limited Warranty as described above.
This limited warranty is only valid in local country, and the Product is not eligible for any international warranty service.
D-Link Cable Product Warranty:
Individual cable and accessories
1 year
Warranty is valid if:
Installed by a certified structure cabling installer.
The products are new and have not been used before
All Patch Cord, Keystone Jack and Adaptors used to connect the application or links are original D-Link products or specifically approved by D-Link
The products have been used following the operation environment and working conditions they were designed for, and installed in accordance with D-Link guidelines
Warranty does not cover for:
Defects resulting from non-compliant or improper system design, installation, use or repair by non-approved installers;
Damages due to improper installation, abuse, misuse, accident, corrosion, force majeure, power surge and any acts of god;
Product failures induced by other products
Usage or operation not in accordance with published rating, specification or instruction, including but not limited to environment specification;
Mishandling during shipment of the product.
S O F T W A R E
D-Link warrants that the software programs licensed from it will perform in conformance to its published specifications for a period of ninety (90) days from the date of purchase (from D-Link or its Authorized Reseller). D-Link warrants the magnetic media containing software against failure during the warranty period. Neither software updates nor upgrades are provided under this warranty. D-Link's sole obligation shall be to replace any defective software products with products that substantially conform to D-Link's applicable published specifications. Customer shall assume the responsibility of selecting the appropriate applications program and associated reference materials that meet their requirements. D-Link does not warrant that its software products will work in combination with any other hardware nor software applications that are provided by third parties. D-Link does not warranty that the operation of the software products will be uninterrupted or error free, or that all defects in the software product will be corrected. For any third party products listed in the D-Link software product documentation or specifications as being compatible, D-Link will make reasonable efforts to provide compatibility, except where the non-compatibility is caused by "bug" or defect in the third party's product.
CONTACT INFORMATION
For further clarifications on the warranty and for obtaining RMA number or warranty service, please contact us at the following:
D-Link International Service Center
2 International Business Park, #05-28 The Strategy Tower 2, Singapore 609930
Main Line: (65) 6501 4200 | Fax. (65) 6774 6322 | E-Mail : [email protected]
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