> For the complete documentation index, see [llms.txt](https://support.dlink.com.sg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.dlink.com.sg/consumer/5g-4g-mobile-hotspot-mifi/dwr-u2100/faqs/how-to-reset-dwr-u2100-5g-mobile-hotspot.md).

# How to reset DWR-U2100 5G Mobile Hotspot

**Hard Reset Procedure**

The reset button is located next to the WPS button.

\
Make sure the DWR-U2100 Router is turned on. Using an implement such as an unfolded\
paperclip to press and hold the reset button on the router for 5 seconds and release.

\
As the device resets, the LCD screen will turn off and then turn back on. Please wait for up to a\
minute for the reset procedure to be fully completed.

<figure><img src="https://4142062250-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAsNvP4j1V0u2MDOjtqo2%2Fuploads%2F68r109J95JRQmWXjns3n%2FScreenshot%202026-02-27%20at%209.24.08%E2%80%AFAM.png?alt=media&amp;token=53f61d43-d570-4165-afe5-f018a8cea72d" alt=""><figcaption></figcaption></figure>

**Hard Reset via LCD Touchscreen Interface:**

{% stepper %}
{% step %}

### Tap System, then Factory Reset

<figure><img src="https://4142062250-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAsNvP4j1V0u2MDOjtqo2%2Fuploads%2Fla7W8al5Ky4oT5EH2yB0%2FScreenshot%202026-02-27%20at%209.25.05%E2%80%AFAM.png?alt=media&amp;token=34d60e18-c7f8-463e-af74-5dfcbae93004" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Tap **Factory Reset** again on the next page then tap **OK** to initiate reset process and\
restore to default settings.

<figure><img src="https://4142062250-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAsNvP4j1V0u2MDOjtqo2%2Fuploads%2F0G93c19qlHcYgBIYreGV%2FScreenshot%202026-02-27%20at%209.26.09%E2%80%AFAM.png?alt=media&amp;token=265888a5-038d-4d19-a3d2-922b081a3a0c" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}

**Hard Reset via WebGUI**

{% stepper %}
{% step %}
Connect your DWR-U2100 using a USB Type-C cable or Wi-Fi (from smartphones,\
laptops, or computers).

<mark style="color:$primary;">Note: The default Wi-Fi network name (SSID) is D-LINK2G-XXXX and D-Link5G-XXXX, by default the password printed under the battery on the back of device.</mark>
{% endstep %}

{% step %}
Once connected, open a web browser and type in the URL bar <https://192.168.0.1> and hit\
enter.

{% endstep %}

{% step %}

### You will be prompted to enter the username and password to access the router’s settings.

Username: admin

Password: (default password found on the router’s label)

<figure><img src="https://4142062250-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAsNvP4j1V0u2MDOjtqo2%2Fuploads%2FYCGLZHYXrm8O1M7Mlo3x%2FScreenshot%202026-02-27%20at%209.46.10%E2%80%AFAM.png?alt=media&amp;token=dbd134b9-2ca6-4178-b8dc-95a5ab4c3b1a" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Once logged in, navigate to the **More** tab, then click **Factory reset** on the left-hand\
menu.

{% endstep %}

{% step %}

### To initiate the factory reset, click Confirm factory reset

<figure><img src="https://4142062250-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAsNvP4j1V0u2MDOjtqo2%2Fuploads%2Fh3ebewwIegRG9AmQ4lgl%2FScreenshot%202026-02-27%20at%209.46.53%E2%80%AFAM.png?alt=media&amp;token=679dc251-253a-4779-bc5e-51a3ad8e82e7" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}

**Hard Reset via D-Link Mobile Connect APP**

{% stepper %}
{% step %}
Download and install the “D-Link Mobile Connect app” from your mobile device’s Play\
Store / Apple store.

<figure><img src="https://4142062250-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAsNvP4j1V0u2MDOjtqo2%2Fuploads%2FTDcxHsboKEB6MSFCf74w%2FScreenshot%202026-02-27%20at%209.47.22%E2%80%AFAM.png?alt=media&amp;token=97ed86b9-a7ce-4522-a21e-776878286710" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Ensure the DWR-U2100 is powered on. On your mobile device, go to Wi-Fi Settings and\
connect to the default Wi-Fi network name (SSID) D-LINK2G-XXXX or DLINK5G-XXXX,\
by default the Wi-Fi password printed under the battery on the back of the device.

{% endstep %}

{% step %}

### Once connected to the DWR-U2100 wirelessly. Launch the D-Link Mobile Connect App.

{% endstep %}

{% step %}
You will be prompted to enter the username and password to access the router’s settings.\
The default username is **admin** and the **password** (refer on the device label)

Note: Please check the box below indicating "I have read and agreed to the **User Agreement**." And Press Login.

<figure><img src="https://4142062250-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAsNvP4j1V0u2MDOjtqo2%2Fuploads%2FQ85RnhvSUEIAXSDFeC63%2FScreenshot%202026-02-27%20at%209.49.04%E2%80%AFAM.png?alt=media&amp;token=9ce964b8-5da1-4e95-873b-c2e0ff14924d" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}

### Navigate to Settings, then click on Reset to initiate the factory reset process

<figure><img src="https://4142062250-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAsNvP4j1V0u2MDOjtqo2%2Fuploads%2Ff2sVQmx7T2oDO9jNpU5a%2FScreenshot%202026-02-27%20at%209.49.22%E2%80%AFAM.png?alt=media&amp;token=d623eb94-f0a2-4584-903b-bd80214d91ed" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}