> For the complete documentation index, see [llms.txt](https://support.dlink.com.sg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.dlink.com.sg/consumer/5g-4g-mobile-hotspot-mifi/dwr-u2100/faqs/how-to-reset-dwr-u2100-5g-mobile-hotspot.md).

# How to reset DWR-U2100 5G Mobile Hotspot

**Hard Reset Procedure**

The reset button is located next to the WPS button.

\
Make sure the DWR-U2100 Router is turned on. Using an implement such as an unfolded\
paperclip to press and hold the reset button on the router for 5 seconds and release.

\
As the device resets, the LCD screen will turn off and then turn back on. Please wait for up to a\
minute for the reset procedure to be fully completed.

<figure><img src="/files/lGl2lILiAvPNzhmrVOKc" alt=""><figcaption></figcaption></figure>

**Hard Reset via LCD Touchscreen Interface:**

{% stepper %}
{% step %}

### Tap System, then Factory Reset

<figure><img src="/files/Vbvx1qyrFk4xku7mSOuA" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Tap **Factory Reset** again on the next page then tap **OK** to initiate reset process and\
restore to default settings.

<figure><img src="/files/w37d8Vp7viEGm2yFBowi" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}

**Hard Reset via WebGUI**

{% stepper %}
{% step %}
Connect your DWR-U2100 using a USB Type-C cable or Wi-Fi (from smartphones,\
laptops, or computers).

<mark style="color:$primary;">Note: The default Wi-Fi network name (SSID) is D-LINK2G-XXXX and D-Link5G-XXXX, by default the password printed under the battery on the back of device.</mark>
{% endstep %}

{% step %}
Once connected, open a web browser and type in the URL bar <https://192.168.0.1> and hit\
enter.

{% endstep %}

{% step %}

### You will be prompted to enter the username and password to access the router’s settings.

Username: admin

Password: (default password found on the router’s label)

<figure><img src="/files/yRtBG6LctI8VKWQ6ImVw" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Once logged in, navigate to the **More** tab, then click **Factory reset** on the left-hand\
menu.

{% endstep %}

{% step %}

### To initiate the factory reset, click Confirm factory reset

<figure><img src="/files/waSq1vSW4Ow3wMc08Bbj" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}

**Hard Reset via D-Link Mobile Connect APP**

{% stepper %}
{% step %}
Download and install the “D-Link Mobile Connect app” from your mobile device’s Play\
Store / Apple store.

<figure><img src="/files/25QMdyA9AEJzHLY8ARES" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Ensure the DWR-U2100 is powered on. On your mobile device, go to Wi-Fi Settings and\
connect to the default Wi-Fi network name (SSID) D-LINK2G-XXXX or DLINK5G-XXXX,\
by default the Wi-Fi password printed under the battery on the back of the device.

{% endstep %}

{% step %}

### Once connected to the DWR-U2100 wirelessly. Launch the D-Link Mobile Connect App.

{% endstep %}

{% step %}
You will be prompted to enter the username and password to access the router’s settings.\
The default username is **admin** and the **password** (refer on the device label)

Note: Please check the box below indicating "I have read and agreed to the **User Agreement**." And Press Login.

<figure><img src="/files/Y52r0G0uwARLtBtybBqS" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}

### Navigate to Settings, then click on Reset to initiate the factory reset process

<figure><img src="/files/Zffbc1v0A5690RZu9uOV" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}