> For the complete documentation index, see [llms.txt](https://support.dlink.com.sg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.dlink.com.sg/consumer/5g-4g-mobile-hotspot-mifi/dwr-933m/faqs/how-do-i-factory-reset-dwr-933m.md).

# How do I factory reset DWR-933M

**Soft Reset via web GUI**

{% stepper %}
{% step %}
From the device you want to connect to (smartphones, laptops, or computers). Connect\
your DWR-933M to the Wi-Fi or USB type C cable. The default Wi-Fi network name (SSID)\
is D-LINK2G-XXXX, with the password printed on the back of your router.

{% endstep %}

{% step %}
Once connected, open a web browser and type in the URL bar <https://192.168.1.1> and hit\
enter.

{% endstep %}

{% step %}
You will be prompted to enter the username and password to access the router’s\
settings.

Username: admin\
Password: \[device password found on the label]

<figure><img src="/files/J72LSmk1uYKpg50SI6Tz" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}

### Once logged in, navigate to the More tab, then click Factory reset on the left-hand menu.

{% endstep %}

{% step %}

### To initiate the factory reset, click “Confirm factory reset”

<figure><img src="/files/Trayqkf1gEyVTchDG0UY" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

**Hard Reset**

{% stepper %}
{% step %}

### The reset button is located next to the WPS button.

{% endstep %}

{% step %}
Make sure the DWR-933M Router is turned on. Using an implement such as a\
straightened paperclip to press and hold the reset button on the router for 5 seconds and\
release.

{% endstep %}

{% step %}
As the device resets, all LED indicators will briefly turn off for a few seconds and then turn\
back on. Please wait for up to a minute for the reset procedure to be fully completed.

<figure><img src="/files/L2tg7S89glIISFE1PKtW" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

**D-Link Mobile Connect App**

{% stepper %}
{% step %}
Download and install the “D-Link Mobile Connect app” from your mobile device’s Play\
Store / Apple store.

<figure><img src="/files/My2Pg4lf3gDZtn2DJ2ir" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Ensure the DWR-933M is powered on. On your mobile device, go to Wi-Fi Settings and\
connect to the default Wi-Fi network name (SSID) D-LINK2G-XXXX or DLINK5G-XXXX,\
by default the password printed under the battery on the back of the device.

{% endstep %}

{% step %}

### Once connected to the DWR-933M wirelessly. Launch the D-Link Mobile Connect App.

{% endstep %}

{% step %}
You will be prompted to enter the username and password to access the router’s settings.\
The default username is **admin** and the password (refer on the device label)

<mark style="color:$primary;">Note: Please check the box below indicating "I have read and agree to the User Agreement." And Press Login.</mark>

<figure><img src="/files/KdGzSxm9vbxsg8xuNttH" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}

### Navigate to "Settings", then click on “Reset” to initiate the factory reset process

<figure><img src="/files/nl2MoQjhmHd5GTM6XtKm" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}